JANINA GARRAWAY REAL ESTATE EXPERIENCE

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Skills:

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• Expert Customer Service Skills.

• Excellent Communicator.

• Experienced Buyers Agent.

• Efficient Multi-Tasker. Able to work under pressure.

• Leasing specialist. Proficient with Yardi and On-Site

• Proficient in Microsoft Office & MLS Database.

• Flexible and resourceful.

• Trustworthy and honest.

• Able to negotiate.

• Hard working and organized.

• Ability to manage properties in an efficient and value enhancing manner.

 

 

Professional Summary:

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Property/Leasing Manager and licensed real estate professional offering over 14 years of residential sales, leasing, management and corporate housing experience.

 

 

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ACCOUNT EXECUTIVE, NATIONAL CORPORATE HOUSING LOS ANGELES -Local Account Executive

APRIL 2020 - JUNE 2021

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• Manage and implement new programs with corporate sales team such as property referral programs, destination services, and online technology that helps streamline our customers' processes. 

• Exceeded yearly revenue and GP goals in the midst of Covid by adding over 10 new accounts in the fields of entertainment, sports, medical, and aerospace. 

• Handle inbound and outbound lead calls. Create strategic follow up emails and manage response time with markets.

• Serve as a strategic partner to travel coordinators, project managers, human resources managers, and procurement teams to enhance their housing programs for new hires and employees on temporary assignment.

• Successfully build and maintain customer relationships while also hunting for new business

• Responsible for all sales activities from lead generation through close. Develop and implement agreed upon sales/account plans which meet both personal and company goals.

•  Identify and market to prospective clients including inside and outside sales to mid-market and Fortune 500 companies.

• Establish a strong sales pipeline with regional companies, leveraging strong networking and organizational skills.

• Work to ensure that clients' needs are met through leasing, operations, and customer service departments.

• Exceeded all monthly and quarterly sales goals despite global pandemic averaging over 100k a month.

 

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PROPERTY MANAGER, OAKWOOD, Olympic and Olive Downtown LA - Property Manager

January 2018 - January 2020

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•  Manage and implement new programs with corporate sales team such as property referral programs.

• Successfully hire, train, and oversee a total of 10 staff members; 2 custodians, 2 maintenance engineers, 2 leasing consultants, 1 accountant, 2 security guards, 1 sales and marketing representative.

• Work directly with regional facilities manager to implement preventative maintenance and communicate property issues to ownership in order to streamline completion of maintenance request/Capex improvements.

• Monitor advertising and sales effectiveness by working directly with marketing to create resident programs and events that increase renewal retention.

• Work with property owners to help them navigate the complex nature of the Downtown LA property market through in depth and detailed market survey reports. Evaluated and recommended changes in rental pricing strategies while also maintaining effective lease up programs.

• Verify that all customer complaints are handled promptly by the staff and residents are treated with a gold standard level of customer service daily.

• Work directly with asset management to utilize property management database/software to generate financial reports and devise strategies to grow rental revenue.

• Implement policies and procedures that protect the owners asset and adhere to regulatory industry standards. 

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LEASING CONSULTANT, OAKWOOD Olympic and Olive Downtown LA - Leasing Consultant (promoted to Property Manager within a year.)

January 2017 - January 2018

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• Assisted in the lease up of a community of 201 luxury furnished corporate suites and conventional unfurnished luxury apartment homes. Greeted prospects and processed applications for approval.

• Secured an average of 10 rental agreements each month to assist in lease up phase. Accomplished 70% occupancy in only 6 months.

• Handled customer complaints promptly and appropriately and ensured every resident was treated with a gold standard level of customer service. Represented the company in a professional manner at all times.

• Maintained a sufficient number of units (including opening and closing of models) so that they were market-ready at all times. Coordinated with janitorial and engineering staff on maintenance and upkeep.

●Effectively maintained property management software such as Oscar, Service Track and Resident Check to complete digital file tracking systems for each applicant and resident.

 

 

REALTOR,  LA LIVE Ritz Carlton Downtown LA- The Property Lab 

March 2016 - March 2020 (currently with Pacific Homes Selling Group)

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• Represent buyers and sellers of single family luxury homes and condos, and coordinate appointments to show marketed properties.

• Advertise client properties on websites, through social media and in real estate guides. Market and sell property for clients by hosting open houses and advertising online and in print.

• Generate listings for sales and rental properties through cold calls and referrals.

• Accompany buyers and sellers to their home inspections and appraisals. Guide clients from beginning to end of the home buying process in choosing the right property.

• Negotiate, facilitate and manage real estate transactions. Act as liaison between buyers and sellers to ensure positive experiences for both parties.

• Communicate with clients to understand their property needs and preferences.

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LEASING MANAGER, Downtown LA - Watermarke Tower

 JANUARY 2015 - MARCH 2016

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• Managed a community of 215 luxury apartment homes and secured an average of 10 rental agreements each month by carefully screening applicants for tenancy. Maintained average occupancy rate of 90% or better.

• Completed move in and final move-out walkthroughs for tenants.

• Evaluated and recommended changes in rental pricing strategies while also maintaining effective lease renewal programs.

• Verified that all customer complaints were handled promptly and appropriately and every resident was treated with a gold standard level of customer service.

• Trained and motivated leasing staff during bi-monthly trainings and communicated effectively with owners, residents and on-site associates.

• Maintained a sufficient number of units (including opening and closing of models) so that they were market-ready at all times. Coordinated with janitorial and engineering staff on maintenance and upkeep.

• Effectively maintained property management software such as Yardi and On-site to complete digital file tracking systems for each applicant.

 

 

 

PROPERTY MANAGER, Downtown LA/Hancock Park - Neighborhood Effort/Standard Development

MAY 2011- JANUARY 2015

• Managed a community of 80 apartment homes and helped with leasing and affordable files (Section 8 and Low Income) for the developers portfolio of 11 properties in the Greater Los Angeles Area. Executed plan to achieve and maintain 95% or better rate of occupancy at all properties.

• Carefully screened potential tenants by verifying income, assets and expenses and completing file tracking systems for each applicant. This included Low Income Tax Credit files.

• Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.

• As resident manager, delivered emergency 24-hour on-call service for tenants and scheduled contractors for maintenance issues

• Maintained original leases and renewals for the management office.

• Communicated with landlord regarding building and tenant issues.

• Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Followed up on delinquent tenants and coordinated collection procedures.

• Communicated effectively with owners, residents and on-site associates. Verified that all customer complaints were handled promptly and appropriately.

• Maximized rental income while minimizing expenses through effective planning and control.

 

EDUCATION

• SAN BERNARDINO VALLEY COLLEGE - Associates of Arts in Social and Behavioral Sciences.

• SEPTEMBER 2002 - SEPTEMBER 2005

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• BLAIR BLACK INSTITUTE- Real Estate License

• MAY 2004 - CURRENT

 

CREDENTIALS AND WEBSITES/PROFILES

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• Member of the National Association of Realtors (NAR) and California Associations of Realtors and SRCAR Association of Realtors

• Real Estate License: State of California, 2005